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Shoes

Boots

Club Cubano

Find all your answers here at the Club Cubano Help Centre

Club Cubano Help Centre

How do I track my order?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Incorrect address information

Customisation Information

Order Information

Do you offer free delivery?

How long does delivery take?

My order was marked delivered but it’s not here

What if my package gets lost or arrives damaged?

Do I have to pay duty and tax?

Additional Delivery information

Return to Sender

Delivery Information

Returns Policy

How do I start a return?

When will I receive my refund?

Don't want to use our easy returns label?

Non- returnable items

I want to return but I don't have the original packaging/box

How do I make an exchange?

International returns

Faulty Items

What is the cost to return?

I have changed my mind on a store credit

Returns information

Damaged packaging

How do you protect customer's information?

Do you offer wide fitting footwear?

What do I do if an item is out of stock?

What payment options are available?

Who are Club Cubano?

FAQs

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FAQs