Order Information
How do I track my order?
You can easily track and manage your order using our convenient tracking tool, available at the top of our Help Centre page or through our live chat service on the website. Simply log in with your email to get started. Alternatively, you can use the
Can I edit or add anything to my order?
If your order hasn’t been dispatched yet, we’ll do our best to assist you. Please get in touch with our Customer Service team as soon as possible using the contact details found at the bottom of our Help Centre page.
How do I cancel my order?
If you wish to cancel your order please contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be cancelled before they have been dispatched. If y
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Incorrect address information
If your order has been submitted with the incorrect address information, please reach out to our customer service team as soon as possible. We're only able to make changes if the order has not yet been dispatched.
Customisation Information
We offer the option to add grip soles or additional heel height to your items for an additional cost. Please note that any items with these additions are strictly non-returnable. Choosing either option may also delay dispatch by 2–3 working days.