All Orders: FREE Standard DeliveryAll Orders can be upgraded to Express Delivery for £3.99

<h3 id="isPasted">UK Orders</h3>All Orders: FREE Standard Delivery All Orders can be upgraded to Express Delivery for &#xA3;3.99

Do you offer free delivery?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 2-3 business days. • Express Delivery: Typically arrives within 1-2 business days. • DHL Express International Delivery:

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Standard Delivery: Typically arrives within 2-3 business days.&#x2022; Express Delivery: Typically arrives within 1-2 business days.&#x2022; DHL Express International Delivery: Typically arrives within 2-5 business days.Express delivery options are available for most countries. Please select this at checkout for a premium speedy service.&#xA0; Please be aware that all delivery time frames for Standard, Express, and Next Day Delivery through Royal Mail / DPD are estimated services and transit times may vary.Orders using Special Delivery must be placed before 4:30pm for guaranteed next day delivery. Please note that these services do not come with a guarantee, and we reserve the right to change your selected courier if the need arises. Additionally, in the event of any delay, the postage cost remains non-refundable.

How long does delivery take?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbours/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to our customer service team.&#xA0; For issues with deliveries, please ensure this is reported to our customer service team within 14 days of dispatch, for us to be able to assist further.&#xA0;

My order was marked delivered but it’s not here

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team. We understand the disappointment of receiving a damaged Item. In such instances, ple

<h3 id="isPasted">Lost packages&#xA0;</h3> We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team. <h3 id="isPasted">Damaged Items</h3>We understand the disappointment of receiving a damaged Item. In such instances, please report to our customer support team at info@clubcubano.co.uk and include a description as well as photos of the damage.We will review the provided documentation and reach back out to you regarding next steps.

What if my package gets lost or arrives damaged?

Duty & Tax. For all countries outside of the UK, please consult your local customs and excise authority. Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is con

Duty &amp; TaxFor all countries outside of the UK, please consult your local customs and excise authority.Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package may be destroyed in country by customs and excise for failure to pay duty/tax. All associated costs will be deducted from the amount refunded to you.

Do I have to pay duty and tax?

Please be aware that all delivery time frames for Standard, Express, and Next Day Delivery through Royal Mail / DPD are estimated services and transit times may vary. Orders using Special Delivery must be placed before 4:30pm for guaranteed next day

Please be aware that all delivery time frames for Standard, Express, and Next Day Delivery through Royal Mail / DPD are estimated services and transit times may vary.Orders using Special Delivery must be placed before 4:30pm for guaranteed next day delivery. Please note that these services do not come with a guarantee, and we reserve the right to change your selected courier if the need arises. Additionally, in the event of any delay, the postage cost remains non-refundable.

Additional Delivery information

Return To Sender. In the event that your item is returned to sender prior to delivery, a £5 charge will apply. Depending on the reason for return, we may be able to take a £5 payment and resend the item to you. Alternatively, we would need to refund

Return To Sender<div data-accordeon-content-wrap><div data-accordeon-content>In&#xA0;the event that your item is returned to sender prior to delivery, a &#xA3;5 charge will apply. Depending on the reason for return, we may be able to take a &#xA3;5 payment and resend the item to you. Alternatively, we would need to refund the order with a &#xA3;5 deduction once it is delivered back to us.&#xA0; When we receive the item back, we will send an email asking you to contact us about the problem. If we do not hear back from you within 14 days of the email being sent, we will process a refund with the &#xA3;5 deduction applied. Please be aware that we are unable to keep stock on hold, so all items which are returned to sender will be returned to stock immediately upon receipt back.&#xA0; In the event that the item is returned to sender due to carrier error, then we will waive the &#xA3;5 fee.&#xA0;All of the following will be held in our warehouse for 30 days before being disposed of:<ul><li>Returned items for which the buyer cannot be identified</li><li>Items returned in a worn/unacceptable condition</li><li>Items incorrectly sent to us</li><li>Items not eligible to be returned</li><li>Returned items relating to a fault complaint, but for which we have not been able to confirm a fault.&#xA0;</li></ul>We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable or applicable to the situation.&#xA0; We may request payment for the postage cost before we send the item. We will only dispose of the item as a last resort, if no contact can be made or other solution reached.&#xA0;</div></div>

Return to Sender

We're here to help! If you have any questions or issues please do get in touch. We will do our best to reply on the same day during our opening hours.

Delivery Information