Returns information
Returns Policy
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered. As per policy, we cannot accept back returned parcels
How do I start a return?
1. Returns WindowYou have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered. 2. Returns LabelTo make your return
When will I receive my refund?
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-10 business days for us to receive, process and refund your order. Once your refund has been processed please allow up to 2 days for th
Don't want to use our easy returns label?
You may return your item using any courier of your choice at your own expense. We advise you to use a traceable service with insurance in case your item is lost in transit before it reaches us. Please use the following returns address:. Club Cubano R
Non- returnable items
Footwear which has been customised is also strictly non-returnable. This includes, but is not limited to additional heel height or rubber grip soles being added.
I want to return but I don't have the original packaging/box
If the original box or bag of a returned item is damaged (excluding transit damage) or missing, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. .Please note: This
How do I make an exchange?
To return an item, please use our Returns Portal by selecting the "Return" option at the top of our Help Centre page. You'll also have the option to request an exchange during this process. If you have any further questions, feel free to contact our
International returns
Returns. All returns must be made within 30 days from the date of receiving the goods. All items being returned must be unworn and in their original, undamaged packaging. All items being returned from outside of the United Kingdom must be clearly mar
Faulty Items
Faulty Items. All goods which are suspected to be faulty should be reported to our Customer Services team at [email protected]. Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may invali
What is the cost to return?
There is a £2.99 charge for using our returns label. This will not be charged upfront, but will be deducted from the total of your refund. We do offer one free exchanger per order and the return will not be charged, in the event an exchange is proces
I have changed my mind on a store credit
If you selected a store credit through our returns portal and would now like to change this to a refund, please contact our Customer Service team within 28 days of the store credit being issued. Requests made outside of this timeframe cannot be proce