We're here to help! If you have any questions or issues please do get in touch. We will do our best to reply on the same day during our opening hours.

Shoes

Boots

Club Cubano

<p>If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. Please note: This does not apply to the mailing bag, only item packaging.</p>

If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. Please note: This does not apply to the

Damaged packaging

FAQs

How do I track my order?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Incorrect address information

Customisation Information

Order Information

Do you offer free delivery?

How long does delivery take?

My order was marked delivered but it’s not here

What if my package gets lost or arrives damaged?

Do I have to pay duty and tax?

Additional Delivery information

Return to Sender

Delivery Information

Returns Policy

How do I start a return?

When will I receive my refund?

Don't want to use our easy returns label?

Non- returnable items

I want to return but I don't have the original packaging/box

How do I make an exchange?

International returns

Faulty Items

What is the cost to return?

I have changed my mind on a store credit

Returns information

How do you protect customer's information?

Do you offer wide fitting footwear?

What do I do if an item is out of stock?

What payment options are available?

Who are Club Cubano?

Damaged packagingUpdated 2 months ago